☰ Instock Software

Shipping Policies

Electronic Delivery

InStock Software will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, InStock Software will refund the purchase price of the product to the original method of payment.

  • Open License(s) - InStock Software may charge a 10% restocking fee on Open License orders that have been fulfilled.
  • Retail License(s) - InStock Software may charge a 10% restocking fee on retail orders that have been fulfilled.
  • Microsoft Office 365 - Non-Refundable! We are unable to send these keys back to Microsoft so we are unfortunately not able to refund any Office 365 purchases.

International Shipping

Currently, we do not offer international shipping. We apologize for the inconvenience.

Cancellations and Order Changes

Any order cancellation or ANY ORDER CHANGES must be emailed to us or you may talk with a live help representative as soon as possible.

If you need to cancel your order but it has already been shipped, please return the package after you contact us for an RMA# (return merchandise authorization).

USPS Standard Shipping

We use the United States Postal Service (USPS) to provide efficient and timely shipping on all our OEM/CD Only software packages. Delivery usually takes 4 to 6 business days to most U.S. locations. Please allow at least 24 hours for your order to be processed. We also ship to PO Boxes/Alaska/ and Hawaii via USPS shipping.

USPS Standard Shipping: FREE

*The first item is FREE and every additional item is $4.95 extra.

Fedex Shipping

We use Fedex to ship all academic/retail boxed version titles. Some software titles including most of our Academic titles can be shipped by faster methods such as Fedex Overnight.
Fedex Shipping: $6.95

*The first item is $6.95 and every additional item is $3.95 extra.

Canadian Shipments

We ship all Canadian orders by Canada post. Orders may take up to 2 weeks to arrive. Canadian Shipping: $28.95 for the first item. Each additional item is $3.95 extra.

Overnight Shipping

We offer FedEx Overnight shipping if you need your product shipped faster than standard shipping. You can select this upon checkout for $28.95. Each additional item is an extra $3.95.

Overnight shipping will not be shipped out if the order is placed after 9:00 AM MST. We do not ship on weekends & holidays!

All orders placed on the weekends will be shipped the next business day.